Refund policy

Refund & Return Policy

At Fitrition, your trust matters to us. Because our products are food-based and meant to be consumed, we follow a clear, fair policy that protects both your safety and our quality standards.

Please read this policy carefully before placing your order.

General Policy

Due to the nature of food and wellness products, all sales are considered final once the pouch has been opened or used.

This protects every customer by ensuring no opened or used product re-enters our supply chain. We take food hygiene seriously, and we trust you understand why.

That said, we have clear exceptions for unopened items and for orders that arrive damaged or incorrect. Please see the conditions below.

When Returns Are Accepted

We accept returns under the following conditions:

Unopened, Sealed Products (Within 7 Days)

If you change your mind, you can return any unopened, sealed pouch within 7 days of receiving your order.

The product must be:

  • In its original, unopened, factory-sealed pouch
  • In its original outer packaging (where applicable)
  • Free from any damage or tampering
  • Accompanied by your order number and proof of purchase

Return shipping costs in this case are paid by the customer.

Damaged Products

If your order arrives damaged or shows signs of tampering, we will arrange a free replacement or full refund at no cost to you.

Please contact us within 48 hours of delivery at support@fitrition.pk or +9232855 66673, and include:

  • Clear photos of the damaged product and packaging
  • Your order number

Return shipping in this case is fully covered by Fitrition.

Wrong Product Shipped

If you receive an incorrect product, we will replace it with the correct one or issue a full refund, whichever you prefer.

Please contact us within 48 hours of delivery with your order number and a photo of what was received. Return shipping is fully covered by Fitrition.

When Returns Are Not Accepted

We are unable to accept returns or issue refunds in the following cases:

  • The pouch has been opened, used, or partially consumed
  • The product is returned more than 7 days after delivery
  • The product was damaged due to mishandling after delivery
  • The original packaging or seal has been tampered with
  • The return is requested without proof of purchase
  • The product is part of a promotional offer marked as final sale

This policy exists to protect food safety standards and ensure every Fitrition pouch that reaches a customer is fresh, sealed, and untouched.

How to Request a Return or Refund

To start a return or refund request, please contact us within the timeframes mentioned above:

📧 Email: support@fitrition.pk 📱 Phone / WhatsApp: +92 328 55 666 73

Include the following details in your message:

  1. Your full name and order number
  2. Reason for return (change of mind / damaged / wrong product / other)
  3. Photos of the product (especially for damaged or incorrect orders)
  4. Your preferred resolution (replacement or refund)

Our team will respond within 1 to 2 working days with next steps.

Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed via bank transfer within 7 working days. We will request your bank details (account title, IBAN, bank name) once your refund is confirmed.

We do not currently issue refunds in cash or to mobile wallets such as JazzCash or Easypaisa, but this may change in the future. We will notify you if alternative refund methods become available.

Late or Missing Refunds

If you have not received your refund within 7 working days of approval:

  1. Check your bank account again
  2. Contact your bank — sometimes there are processing delays beyond our control
  3. If you still have not received your refund, contact us at support@fitrition.pk and we will investigate immediately

Replacements

If you choose a replacement instead of a refund, we will dispatch the new product within 1 to 2 working days of return approval. Standard delivery times then apply (3 to 5 working days).

Return Shipping

For unopened, sealed product returns (change of mind), the customer is responsible for return shipping costs.

For damaged or incorrect products, Fitrition covers all return shipping costs. We will either send a courier to collect the return or reimburse your shipping cost upon receipt.

Please use a trackable shipping method when returning items. Fitrition is not responsible for return packages lost in transit by the customer's chosen courier.

Cancellations

If you wish to cancel your order, please contact us immediately at support@fitrition.pk or +92 328 55 666 73.

  • Before dispatch: Cancellations are accepted and refunds processed in full
  • After dispatch: Cancellation is no longer possible. The order will follow our standard return policy once delivered

Cash on Delivery (COD) Orders

For COD orders, no payment is taken upfront. If you cancel a COD order before dispatch, no refund is needed.

If a COD order is refused or returned at delivery without a valid reason, we may, at our discretion, restrict future COD ordering for that account or address. This protects us from order abuse.

Get in Touch

For any questions about returns or refunds:

📧 Email: support@fitrition.pk 📱 Phone / WhatsApp: +92 328 55 666 73 📍 Address: LDA Avenue, Lahore, Pakistan 🕒 Customer Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM (PKT)

We are committed to making this process simple and fair. Most return queries are resolved within 24 hours.

This Refund & Return Policy was last updated on 05-04-2026.